Shipping Rates and Return Conditions
Shipping rates for orders under €50:
- Mondial Relay (delivery within 4 working days) €5
- Colissimo, home delivery (delivery within 48H) €8
- Chronopost, home delivery (delivery within 24H) €12
Shipping rates for orders over €50
- Mondial Relay FREE 🙂
- Colissimo, home delivery (delivery within 48H) €5
- Chronopost, home delivery (delivery within 24H) €12
⚠ Note: From the confirmation of your order, we will prepare and drop off your package with your chosen carrier within 48 hours (working days only). In most cases, your packages are dropped off with the carrier the morning after your order.
From the moment your package is dropped off, you need to add the transport days specific to each carrier.
Return conditions and rates
For all returns, please check the section Shipping, Return & Refund.
General Terms of Purchase and Use
1. Introduction
This document (and any documents mentioned herein) sets out the general terms and conditions of use of this website (tpgk.fr) as well as the general terms and conditions of purchase of products through this website (hereinafter the “Conditions”).
2. Our details
The sale of products through this website is carried out under the name “TPGK” by SASU AZZO21, with a capital of €5000, whose registered office is at 13 rue Meynadier, 06400, Cannes, FRANCE, registered with the Trade and Companies Register of Antibes under the number 80086177500057, and with the following intra-community VAT number: 80086177500057, reachable at the following email address: contact@tpgk.fr phone number: + 33 07 82 39 43 43 (Non-premium call)
3. Your details and your visits to the website
The information or personal data you provide to us will be processed in accordance with the Data Protection Policies. By using this website, you consent to the processing of this information and data and declare that all information or data provided by you is true and accurate.
4. Use of our website
By using this website and placing orders through it, you agree to:
A. Use this website only to make legally valid inquiries or orders.
B. Not to place any false or fraudulent orders. If we have reasonable grounds to believe that such an order has been placed, we will be authorized to cancel it and inform the relevant authorities.
C. Provide us with your true and accurate email address, postal address, and/or other contact details. Similarly, you authorize us to use this data to contact you in the context of your order, if necessary (see our privacy policy).
You will not be able to place an order if you do not provide us with all the required data. By placing an order on this website, you confirm that you are over 18 years old and have the legal capacity to enter into contracts.
6. Contract validation
To place an order, you must follow the online purchase procedure and click on “Authorize Payment”. You will then receive an email acknowledging receipt of your order (hereinafter the “Order Confirmation”). You will also be informed by email of the shipment of your order (hereinafter the “Shipping Confirmation”). An electronic ticket mentioning the details of your order will be attached to the Shipping Confirmation (hereinafter the “E-ticket”).
7. Product availability
All product orders are subject to the availability of the products. In this sense, in case of supply difficulties or if the products are no longer in stock, we reserve the right to inform you about the possibility of ordering replacement products of equal or superior quality or value. If you do not wish to order these replacement products, we will refund any amount you may have paid.
8. Refusal to process an order
We reserve the right to withdraw any product from this website at any time and to replace or modify any content or information on it. Although we always make every effort to respond to all orders, exceptional circumstances may arise such as a manufacturing or stock problem or a payment incident, and we may be forced to refuse to process an order after sending you the Order Confirmation. We reserve this right at any time. In this case, if payment has already been made, we will refund all amounts paid, including delivery charges, as soon as possible, using the same payment method as used during the transaction. In any case, this refund will not entail any charges for you.
We cannot be held responsible, to you or any third party, for the removal of a product from this website, the removal or modification of any material or content on it, or for the non-processing of an order in the cases mentioned above, after sending the Shipping Confirmation.
9. Delivery
Subject to the provisions of clause 7 above on product availability, and except in exceptional circumstances, we will endeavor to deliver the product(s) mentioned in the Shipping Confirmation before the date indicated on this same Shipping Confirmation or, if no date is indicated, within the indicative period given when choosing the delivery method, and, in any case, within a maximum period of 30 days from the date of Order Confirmation.
However, delays may occur in case of unforeseen circumstances or for reasons related to the delivery location.
For the purposes of these Conditions, “delivery” will be considered to have been made, or the order will be considered “delivered”, when you or a third party designated by you are in physical possession of the products, which will be evidenced by the signing of the acknowledgment of receipt of the order at the delivery address you provided to us.
10. Inability to deliver
In case of inability to deliver your order, we will try to find a safe place to leave your package. If we cannot find a safe place, your order will return to our warehouse. We will also leave you a notice indicating where your order is located and how to proceed for a new delivery.
If you are not at the delivery location at the agreed time, please contact us to arrange delivery on another date.
If the order still could not be delivered, for reasons not attributable to us, after a period of 30 days from the date on which your order was available for delivery, we will consider that you wish to terminate the Contract and it will be terminated. As a result of the termination of the Contract, we will refund all amounts paid except for delivery charges.
Please note that we will be authorized to charge you for any additional transportation costs inherent in the termination of the Contract.
11. Price and payment
The price of the products will be the one indicated at any time on our website, except in the case of an obvious error. Errors may occur despite all our efforts to ensure that the prices indicated on the website are accurate. If we detect an error in the price of the product(s) you have ordered, we will inform you as soon as possible and offer you either to confirm your order at the correct price or to cancel this order. If we are unable to contact you, the order will be considered canceled and we will refund the full amounts paid.
We are not obliged to sell a product at an incorrect lower price (even after sending you an Order Confirmation) if the error is obvious and unambiguous and if you are reasonably able to identify it as such. The prices displayed on our website include VAT but exclude delivery charges, which will be added to the total amount to be paid, as established in our purchase guide (see the “Shipping” section).
Prices may change at any time. However, no modification will affect orders for which a Shipping Confirmation has already been sent, except in the cases described above. After selecting all the products you wish to buy, these will be added to your basket. We will then process your order and you will be invited to make the payment. For this purpose, you must follow the various steps of the purchase process by indicating or verifying the required information at each of them.
During the purchase process, you always have the possibility to modify the data related to your order before proceeding with the payment.
You can make the payment using the following credit cards: Visa, MasterCard, and American Express, as well as via PayPal.
Your card data will be encrypted to minimize the risk of unauthorized access. Once we receive your order, we will request a pre-authorization on your card to ensure sufficient funds to complete the transaction. The debit will be made on your card at the time your order leaves our warehouse. By clicking “Authorize Payment”, you confirm that the credit card is yours or that you are the legitimate holder of the credit card.
Credit cards are subject to checks and authorizations by the issuing institution. If the payment institution does not authorize the payment, we will not be liable for any delay or non-delivery and will not be able to form a Contract with you.
12. Value Added Tax
In accordance with the regulations in force, any purchase made through the website is subject to value-added tax (VAT).
13. Exchanges and returns policy
13.1 Legal right of withdrawal
If you are contracting as a consumer, you have the right to withdraw from the Contract within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, takes physical possession of the products or, in the case of multiple products ordered by you in a single order and delivered separately, the day on which you, or a third party other than the carrier and indicated by you, takes physical possession of the last product.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this Contract by an unequivocal statement (e.g., a letter sent by post or email). You can contact us at contact@tpgk.fr or at our postal address at 13 rue Meynadier, 06400, Cannes, FRANCE.
You can also use the model withdrawal form in the annex, but it is not mandatory. To comply with the withdrawal period, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal: If you withdraw from this Contract, we will reimburse you all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the least expensive standard delivery method offered by us) without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this Contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at 13 rue Meynadier, 06400, Cannes, FRANCE without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this Contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
13.2 Contractual right of withdrawal
In addition to the legal right of withdrawal granted to consumers and users as mentioned in clause 13.1 above, we grant you a period of 30 days from the date of the Shipping Confirmation to return the products (except those mentioned in clause 13.3 below, for which the right of withdrawal is excluded). In the case of returns within the contractual period of the right of withdrawal, the refund of the price paid for the products will be made exclusively via a credit note usable on the website. Delivery costs will not be refunded.
You can exercise your right of withdrawal in accordance with the provisions of clause 13.1 above. However, if you notify us of your intention to withdraw from the Contract after the legal withdrawal period, you must in any case return the products to us within a maximum period of 30 days from the date of the Shipping Confirmation.
13.3 General provisions
You do not have the right to withdraw from the Contract when it is for the delivery of one of the following products:
• Customizable items.
• Audio or video recordings, as well as sealed software that has been unsealed after delivery.
• Articles of underwear, swimwear, earrings.
Your right to withdraw from the Contract will only apply to products returned in the same condition as when you received them. No refund will be made if the product has been used after being unsealed, if it is not in the same condition as when it was delivered, or if it is damaged. Therefore, please take care of the product(s) while they are in your possession.
Please return the item using or including its original packaging and instructions, along with all documents and packaging that may accompany the products. In any case, you will find the document to be attached to the package to be returned at the “My Account” section of the website. You can provide the package to be returned to a carrier by arranging the collection or deliver it yourself to one of our stores in France.
After examining the item, we will notify you if you are entitled to a refund. Delivery costs will be refunded if the right of withdrawal is exercised within the legal period and if all the items making up the order are returned. The refund will be made as soon as possible and, in any event, within 14 days from the date on which you notified us of your intention to withdraw from the Contract. Notwithstanding the above, we may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. The refund will always be made using the same payment method that you used to pay for your purchase. The costs and risks related to returning the products will be at your expense, as indicated above. If you have any questions, you can contact us through our contact form or by calling +33 07 82 39 43 43.
13.4 Returns of defective products
In cases where you consider that the product does not conform to the Contract at the time of delivery, you must contact us immediately via our contact form, providing details of the product and its damage, or by calling us at +33 07 82 39 43 43 where we will indicate the procedure to follow. You must return the product to the address indicated above.
We will examine the returned product carefully and will notify you by email within a reasonable time whether you are entitled to a refund or replacement (if applicable). The refund or replacement of the item will take place as soon as possible and, in any case, within 14 days of the date on which we confirm to you by email that you are entitled to a refund or replacement of the defective item.
The amounts paid for products returned due to damage or defect, if they are proven, will be fully refunded, including delivery charges incurred in sending the item and costs incurred in returning the item. The refund will be made using the same payment method that you used to pay for your purchase, except in cases where you provide evidence of receiving the refund in another way.
In any case, the rights recognized by the legislation in force remain unaffected.
14. Liability and disclaimers
Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website is strictly limited to the purchase price of said product. However, our liability is neither excluded nor limited in the following cases:
• In case of death or personal injury caused by our negligence;
• In case of fraud or fraudulent misrepresentation;
• In any case for which it would be illegal or unlawful for us to exclude, limit, or attempt to exclude or limit our liability.
Notwithstanding the provisions of the preceding paragraph, and to the extent permitted by law, and unless these Conditions provide otherwise, we will not accept any liability for the following losses, regardless of their origin:
• Loss of income or sales;
• Operating losses;
• Loss of profits or contracts;
• Loss of anticipated savings;
• Data loss;
• Loss of management time or office hours.
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of information transmitted or obtained through this website, unless otherwise expressly stated on this website.
All product descriptions, information, and materials appearing on this website are provided “as is” and without warranty of any kind, express, implied, or otherwise. To the extent permitted by law, but without excluding anything that may not lawfully be excluded in the case of consumers, we disclaim all warranties of any kind.
The provisions of this clause do not affect your rights as a consumer and user, nor your right to withdraw from the Contract.
15. Intellectual property
You acknowledge and agree that all copyright, trademark, and other intellectual property rights to the materials or content provided as part of this website remain at all times vested in us or our licensors. You are permitted to use this material only to the extent expressly authorized by us or our licensors. This does not prevent you from using this website to the extent necessary to copy information relating to your order or contact details.
16. Viruses, hacking, and other cybercrimes
You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs, or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to this website, the server on which this website is stored, or any server, computer, or database connected to our website. You must not attack this website via a denial-of-service